ORDERS & RETURN POLICY
ORDERS
All orders placed on www.extensionbyfort.com are carefully prepared and processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation notification with relevant tracking details.
We kindly ask that all shipping information provided at checkout is accurate, as ExtensionbyFort cannot be held responsible for delays or delivery issues resulting from incorrect details.
Order Amendments
To maintain efficiency, orders may only be modified or cancelled within 12 hours of placement. After this window, processing may have begun and changes may no longer be possible.
Delivery Timeline
- Nigeria:2–5 business days
- International:5–10 business days
Please note that delivery timelines are estimates and may vary due to courier operations or customs processing.
RETURN POLICY
At ExtensionbyFort, we are committed to delivering quality. If you need assistance with your order, please contact us at info@extensionbyfort.com.
We accept returns for refund or exchange within:
- 4 days (Nigeria)
- 8 days (International)
from the date your order is delivered.A return request must be submitted within 48 hours of receipt.
Return Standards
Due to the nature of our products, all returns must meet the following conditions:
- Items must be unused
- Free from alterations, damage, stains, or odors
- No exposure to products such as sprays, oils, or perfumes
- All tags, labels, and original packaging must be intact
Items that do not meet these standards will not be accepted.
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method.
Please note:
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
Incorrect or Faulty Orders
In the unlikely event that you receive an incorrect or defective item, please contact us within 48 hours at info@extensionbyfort.com or via WhatsApp, including your order details.
Upon verification, ExtensionbyFort will cover all return shipping costs and arrange a prompt replacement or refund.
CLIENT SUPPORT
For any further enquiries, we invite you to contact us via email or our official social platforms.
Our team is dedicated to providing you with a seamless ExtensionbyFort experience.